NCOALink explained

NCOALink change-of-address processing, explained

What NCOALink is, which change-of-address data you can use, and how it keeps your mailings compliant with the USPS Move Update standard.

The basics

What is NCOALink?

When people move, most file a change-of-address (COA) request with the U.S. Postal Service. NCOALink® is the USPS product that lets licensed software compare a mailing list against those COA records, so you can find the people who moved and, where available, their new address.

MaxMover is NCOALink change-of-address software. It checks your list against more than 160 million COA records, which USPS updates weekly, then updates or flags each record that matched.

An outdated address replaced with a current one after NCOALink processing

COA data

18-month vs. 48-month change-of-address data

How far back your updates reach depends on your NCOALink license. MaxMover works with both data sets.

18-month data

Moves filed in the last 18 months, with new addresses. Used by Limited Service Provider and End User Mailer licensees.

48-month data

Four years of moves with new addresses, for the deepest coverage. Available through Full Service Provider licensees.

ANKLink® (optional)

Adds 30 more months of move notices to 18-month processing: you learn someone moved in months 19 to 48, without the new address.

Mail carrier delivering mail to a current address

Move Update

Meeting the USPS Move Update standard

To claim presorted or automation prices for First-Class Mail® and USPS Marketing Mail®, USPS requires mailers to show that their list was updated within 95 days before the mailing date. NCOALink processing is one of the approved ways to do it, and MaxMover is compliant with the Move Update requirements.

One more rule: USPS requires CASS™ processing on a list before Move Update processing, so your addresses are standardized first. See USPS Address Quality Solutions for the full standard.

  • Updated within 95 days of each mailing
  • Protects your presort and automation discounts
  • CASS first, then NCOALink

Licensing

Supports every NCOALink license model

Full Service Provider

Process lists for clients with 48 months of COA data.

Limited Service Provider

Process lists for clients with 18 months of data, plus optional ANKLink.

End User Mailer

Process your own organization’s lists with 18 months of data, plus optional ANKLink.

Why it matters

The cost of skipping it

USPS estimates that nearly 40 million people move every year, and in 2023 it handled 2.5 billion undeliverable-as-addressed mailpieces. Every one of those was paid for. See the USPS UAA mail statistics, then see how MaxMover’s features keep your list off that pile.

Find out how much of your list has moved.

Book a demo and see MaxMover match your records against USPS change-of-address data, then decide how to apply the updates.